{"iri":"http://lmss.sali.org/R9PLqqxNIpwbQxLWPoLvR5n","id":"R9PLqqxNIpwbQxLWPoLvR5n","label":"CRM Management","definition":"CRM Management refers to the process of managing customer relationships and interactions with a law firm, including the use of technology and data analysis to improve client satisfaction and retention.","prefLabels":[],"altLabels":["Customer Relationship Management"],"examples":[],"notes":[],"sources":[],"branch":{"iri":"http://lmss.sali.org/R9B8sRCK209t5Y8LlU4f62a","label":"Legal Use Cases"},"parents":[{"iri":"http://lmss.sali.org/ROb7P1zmS9dqMfXoFzhfu6","id":"ROb7P1zmS9dqMfXoFzhfu6","label":"Business of Law"}],"children":[],"relations":[],"url":"https://lmss.io/tag/R9PLqqxNIpwbQxLWPoLvR5n/","source":{"repo":"sali-legal/LMSS","ref":"3f9ac0c9357b2a971582ae79ede243511d47811d","channel":"pre-release"}}