{"iri":"http://lmss.sali.org/RCoanW4qIyxyCW6i0RJ4M4N","id":"RCoanW4qIyxyCW6i0RJ4M4N","label":"Service Level Agreement","definition":"An SLA is a commitment between a service provider and a client detailing the standards and quality of service the client can expect. It often specifies response times, uptime percentages, and remedies for failing to meet agreed-upon benchmarks.","prefLabels":["SLA"],"altLabels":[],"examples":[],"notes":[],"sources":[],"branch":{"iri":"http://lmss.sali.org/RDt4vQCYDfY0R9fZ5FNnTbj","label":"Document / Artifact"},"parents":[{"iri":"http://lmss.sali.org/RZ2ygZBRYA0HT25x0f50Du","id":"RZ2ygZBRYA0HT25x0f50Du","label":"Service Agreement"}],"children":[],"relations":[],"url":"https://lmss.io/tag/RCoanW4qIyxyCW6i0RJ4M4N/","source":{"repo":"sali-legal/LMSS","ref":"3f9ac0c9357b2a971582ae79ede243511d47811d","channel":"pre-release"}}